Gilded Rose Manor Tea House & Pastry Shoppe
17114 Devonshire Street
Northridge, CA
877-538-4TEA
visit website
#14
of 307in CA
Hours
Reservations Please!!
Reservations Please!!
Tue - Fri: 10:00am to 4:30pm
weekdays closing hours vary according with last reservation of the day
Sat: 3 seatings:10:30am, 1:00 pm and 3:30pm
Sun: 2 seatings:12:00pm and 2:30pm
Reviews
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Food: I am a regular and always enjoy coming in for a cup of tea and a spinach savory (my favorite thing on their menu!). I see there are lots of complaints about the atmosphere, but I personally enjoy the homie-feel.. it really does feel like sitting in someone's living room for tea! The service does differ from server to server but in general, always a great experience. |
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- Jessica 11/03/09 |
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Food: We tried this Tea house again to see if there were any improvements but sadly we were disappointed. There seems to be an improvement in the food, however it's still only average, service had dropped off and the place still needs to be given a good clean. It definitely isn't like it used to be. We were very disappointed, not worth the buck, we won't be back! |
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- Eva - Won't be back! 10/06/09 |
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Tearoom Response
Sorry to hear about your experience. Wish you could have asked to speak to the manager or e-mail me, the owner. We bend over backwards to satisfy the guests, with menu changes and dietary needs. We are priced lower than most tearooms in the area accomodatig the turn in the economy.
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Food: This was a true favorite but has been declining in service since Francine left. The art of tea needs to be revisited with servers that welcomes warmly, serve promptly, and allow time for the guests to feel at ease in the surroundings. Gilded Rose manor can be a top rated tea-house with some attention to customer service. I think I will return again to see if the service improves as the food is definitely worthwhile. |
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- Will try again 10/03/09 |
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Tearoom Response
Thank you for your comments about our new staff. Our event coordinator and manager, Francine, has not been with us for two years. I wish you had asked to speak with me, the owner or the day manager. Please e-mail me. Yours truly, Pandora
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Food: Amazing experience. The girl who served us was so caring and very attentive. Gave us her opinion about what type of tea we should order and the food was fresh, homemade and delicious. The place could use a freshening up, especially the carpet (maybe wood floors would look lovely) but other than that everything was overall a wonderful experience. |
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- Emily J 09/18/09 |
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Food: the girl who work here are always super friendly and sweet as sugar! great selection of teas! nice atmosphere! parking is a pain but other than that its wonderful! fresh hot scones are the best!!! |
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- Beth 09/16/09 |
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Food: It would be nice to see the servers smile and be happy to be serving you..especially in this economy (grateful to have a job) They were not at all attentive or welcoming. The food was freshly prepared and the value was OK but as far as a return visit, neutral.... |
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- Saucie 09/14/09 |
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Food: This place is so cute and wonderful! They have such a large variety of teas to chose from one may become overwhelmed! This is a very sweet tea room run by sweet girls! |
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- Bella 07/24/09 |
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Food: It is hard to rate the service we received today. One young lady greeted and sat us when I asked if I could order the Angel’s Tea Service for my daughter right away since she was hungry I was told, “I will get your server. “ It took 20 minutes for our server to greet us. There were only two people working the dining room and one person in the kitchen. Our server was very polite and took care to bring my daughters food first. Two of the plates on the table we filthy, they looked as though they had not been washed after the previous use. Our server quickly took them away and was very embarrassed. My teacup had lipstick on the rim, I told the girl who sat us and again was told, “I will get your server.” She made no attempt to assist us. Our server was upset beyond words about the dirt... (more) |
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- Anne 07/22/09 |
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Food: This Tea Room is absolutely fabulous. Besides the fact that the tea list is so extensive, the staff is so sweet and willing to help you (I called ahead because of a special dietary need) in any way they can to make your experience worthwhile. The food tastes hand-made and very fresh. Treat yourself and take in the relaxing atmosphere. I truly enjoyed myself...THANK YOU!!! |
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- Wendy 07/15/09 |
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Food: this place is so wonderful. the girls are fabulous. the teas are extensive! the food is delish!! scones to die for! worth the trip and the money. they have added some delightful items to the menu since my last visit! i will be back! |
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- jasmine 06/24/09 |
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Food: I feel that it is important for readers that read the reviews on this website, to realize that there are happy pleased customers as well, I came into the tea house on Friday and the selection of teas will blow you away alone, there is a huge selection that makes it hard to narrow it down to one. I came with my sister so we were able share two yummy teas. The Food is amazing, you can tell that they are unique homemade recipes, the savories are my Favorite!!! I hope that readers that come on here to find a tea house are not taken back by the negative reviews and keep in mind that people who are unhappy will make the point to come here and write a negative review, Where Happy Customers often forget to come and share their wonderful time at the tea house. I did not experience any of the bad things mentioned, I will be back and am sure my experience will just as great. |
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- --T 06/22/09 |
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Food: This place is wonderful, some people must have it out for them for some reason. Jealousy? Millie apparently being one of them who has nothing better to do then come on here 'before 10 am' and analyze reviews, i don't know what kind of a person you are that you thought it was necessary to say such a thing. This place is doing great considering the state of our economy. Keep up the good work girls! |
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- Lisa 06/21/09 |
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Food: I believe teamap is a place to leave a review of tearooms and not a place to put tearooms out of business! If you are not happy with your service or tea, then speak with the owner or manager. Do you realize that tearooms are a small business and that by leaving negative reviews you are, in a way, standing in front of their business with a sign in hand saying do not visit this horrible tearoom. It in fact makes an inpact on their business and their livelihood to be able to make a living. In this economy of Depression, why would you want tearooms to close? Did you realize that in 2008, 8 tearooms in Southern California closed and in 2009, 5 tearooms in Northern California and 3 tearooms in Southern California have closed so far. Pretty soon there will be none left to leave reviews, good... (more) |
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- Kathy 06/21/09 |
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Food: I recently enjoyed a relaxing afternoon of tea at the Gilded Rose Manor. I was there with my mother-in-law and we both had the Royal Tea. The tea menu was very expansive, and with some help from our server I chose the Blueberry Vanilla. Our food was good for the most part, I just wish there was a greater variety of tea sandwiches. However, I must say that the scones are to die for! I would definitely recommend this tea house to others. |
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- Joanne 06/21/09 |
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Food: I came to this tea house some weeks ago and agree with most of the below low reviews. The place needs a good clean and the china is chipped. The food is average with a nice gift shop and pastry. I think it could improve. It is obvious that staff, management or friends are leaving reviews here for the Gilded Rose after all the negative ones, the review by Tea Fanatic below has been left before 10am Sunday morning 6/21/09 and they write about their great afternoon today!!!! |
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- Millie 06/21/09 |
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Food: my friend and i went today for the first time. we had a wonderful and relaxing time. the server was excellent- very knowledgeable and sweet- and the food watch fresh and delicious. thanks for a wonderful afternoon! |
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- tea fanatic 06/21/09 |
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Food: I brought my Aunt here for her birthday with a few close family members and we all left very full and happy after several pots of tea (my choice, Fiji green tea, was delicious!) and 3 or 4 courses of treats.. We even had scones to take home. This place is definitely worth a try! =) |
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- Pleasantly Surprised! 06/18/09 |
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Food: What a wonderful place to go in order to escape the rush of everyday life. Being a hard-working woman, it was such a treat to indulge in this tea room. I was mostly impressed with the variety of tea offered. Although I picked one off the original menu, the sweet girl who served us told us about the teas that were new and not featured on the menu. I cannot wait to come back and enjoy another flavor. And...I know this recession has us all trying to save money, but the tea services are worth the indulgence, especially because the food is so fresh and home-made. If those services seem too much to handle, I learned if you go here during the week, they have a beautiful lunch menu which is very fair in price. Also, you can always order ala carte, all the time. I know there are some bad reviews on here, but I still wanted to try this establishment myself and am so glad I did. Can't wait to go back and I encourage eveyone to give it a try. |
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- Very Impressed 06/17/09 |
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Food: I love this tea room! The chicken salad sandwiches are amazing! They have so many teas to chose from I had to ask the server for help deciding. I ended up chosing Chocolate Macadamia Nut Coconut Creme! All that in a tea! It was wonderful! Wonderful friendly service. Good food! Great day! |
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- Rosalina 06/15/09 |
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Food: A wonderful environment to enjoy tea and relax! The food is very tasty and they have a wonderful variety of teas to choose from. |
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- Kris 06/15/09 |
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Food: I Took my mother in to have tea, for a late mother's day present. Oh boy were we treated to a wonderful meal! The Spinach savories are absolutely amazing. The Scones are the best I ever had! There are so many teas that I know We will have to come back to try different flavors! We will be back really soon! |
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- Sandy 06/15/09 |
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Food: Worst tea experience ever. This place is dirty, the food was not fresh and they lack knowledge on tea, the service are sweet young girls, only thing going for it, but they are not knowledgable in tea or etiquitte. Sorry we asted out time and money! |
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- Terrible! 06/02/09 |
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Tearoom Response
You have wrongly described our wonderful establishment. For eight plus years we have successfully pleased our guests and have been rated the best Tea Room in the san Fernando Valley. Sorry about your day.
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Food: My mother and sisters went here on Mothers Day, it was horrible, my sister had to prepay and we were looking forward to a special day, all I can say was this was the worst experience. I won't go into detail but if the owners read this clean the place up and get some new furniture and china for new customers coming otherwise like us people will never be back! Very dissatisfied! |
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- Judy 05/20/09 |
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Tearoom Response
We served over 100 guests that raved about their wonderful 'Mother's Day'!Sorry you did not enjoy yourselves. I know we tried our best and you did not let me(the owner) know on the day that something was off! |
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Food: my mom needs a break so make this the best PPLLEEAASSEE!!!!!!!!!!!!! |
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- stephanie 05/05/09 |
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Food: 'm a guy and was brought here by my girlfriend. I was not expecting to enjoy myself, but oddly enough, I did. It has a great assortment of teas. I had the yerba matte which is my favorite tea. The food selection is very tea house oriented. I had the savories, the tea sandwiches , and the pastires. All were great and very fresh. The decor is very female oriented but it is still nice and cozy feeling. I would recommend women to take their boyfriends here just for the embarrassment factor for the men. They will end up enjoying it more than you would expect. The service is also top notch. I highly suggest going on the weekend for afternoon tea. |
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- Jeff Klepper 04/14/09 |
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Food: Very disappointing experience, they were out of many of the teas offered, the service was just so so, the servers very nice but young and lacking knowledge. The food only average and not that fresh, other reviews are right, the artificial flowers look very artificial, everything needs a good cleaning it's very dusty, uncomfortable lumpy chairs, mismatched, chipped and cracked china. Only good thing was the gift shop, but pricey! We won't be back anytime soon. |
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- Disappointed 04/06/09 |
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Food: I love the food at this tea house, and I will continue to return, but I just have a few suggestions: As previously mentioned in other reviews, the place needs a good cleaning-chipped china, dirty and uncomfortable chairs, (except 6?) Also, although I've always received great service from very sweet girls, I have sometimes felt rushed. There's cleaning in the kitchen and I can hear the clanking of dishes. I can tell when I come in the late afternoon that the girls want to go home, and although I completely understand, I believe they should maintain a more professional demeanor. If they work out a few kinks they could be absolutely amazing. And they have the best scones I've tasted. |
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- Vanessa 03/12/09 |
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Food: Second and now the last time at this house, it was just average the first time we went, the manager said it would be better the next time, sadly it wasn't. The food was only average, the scones weren't hot and we thought not as fresh as they could have been the service was ok but they were not busy and there seemed to be more important things happening out the back. We had to ask twice to have our tea refreshed. The place needs a good clean, the chairs are lumpy and the china chipped. Sadly this used to be a very good tea house I have been told, with a little TLC I think it could be again, but there are much better places in Los Angeles to spend our $$ in. |
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- Elizabeth 02/18/09 |
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Food: Follow-up to my 1/5/09 review: The owner of the Gilded Rose Manor responded with great care and sincerity to my disappointment and concerns. Incidentally, my prior two visits had been very enjoyable, with excellent service provided. I have every confidence that my disappointing most recent visit was an isolated incident and that the problems will all be corrected. Please visit this lovely tea room. |
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- Vicki G. 01/15/09 |
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Food: I love this place! I have been taking friends here since I discovered it. I love the variety of delicious teas served and the sandwiches are always fantastic. I love the atmosphere and how each course is served separately so you can savor the time with friends. |
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- Cheryl 01/10/09 |
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Food: My grandparents are visiting from England. They said they had such a delightful time. The variety of tea was tremendous and the server was so sweet. They said they felt very welcome and want to go back before they return home. Gran said the sweet girl even came outside to give them their change. It is very nice to see someone actually cares about elderly people. I plan on going myself very soon to see what the excitement is all about. |
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- David Robin 01/06/09 |
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Food: Our recent visit was disappointing, as the service was just so strange. First, my tea strainer was delivered with someone's spent tea leaves in it. Then we discovered there were no knives at our place settings. Each of the three of us had ordered the Victorian Tea, which comes with two courses of the patron's selection. We each opted for a different combination. The two of us who had ordered tea sandwiches received them at the same time. But our friend, who had ordered a hot savory, was sitting with nothing to eat. We asked why the hot savory had not been served, and our server told us it would take another ten minutes to prepare. After asking a few more questions about this 'unsavory' situation, we finally dragged the truth out of our server - that the kitchen had forgotten to begin prepa... (more) |
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- Vicki G. 01/05/09 |
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Food: The food is very good. The tea sandwiches are among the best I've tasted. The scones are flavorful, either loaded with jam and cream or even without. They also offer a delicious breakfast menu that you won't find at most tea houses. The problem I have is with the setting. The place does not look particularly clean and it's not comfortable. The dishes and silverware are old and not old 'quaint,' but old as in badly used. They have a Christmas tree shoved in a corner all year and a table is wedged up against it, so it's not possible for you to enjoy your meal easily without getting a branch in your eye, if you're sitting in that particular seat. And the seating is another problem . . . They have mostly metal chairs that are clumsily covered with ill-fitting ... (more) |
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- Meredith Jamison 12/20/08 |
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Food: My family comes from out of town every holiday season and I always take them to the Gilded Rose Manor! I already made a little visit this past weekend and everything was wonderful. The girls are so cheerful and seet. I can't wait for the nutcracker ballet tea! |
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- Cindy 12/02/08 |
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Food: It is not that great. |
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- krista 11/09/08 |
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Food: Dirty and not the greatest scones |
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- jennifer 11/08/08 |
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