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Visited the tearoom, it was of very poor quality food, and service. I noticed the complaints were always answered with an excuse. When you pay a high price for a few tiny sandwiches, and cold soup, and limited pastries, you expect perfection. THE MULBERRY TEA HOUSE IF FAR FROM BEING RATED WHAT IT IS, MUST BE FRIENDS & FAMILY OR YOU DO YOUR OWN REVIEWS.
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- VERY DISAPPOINTED 05/29/08
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I am sorry to hear about your recent visit to our teahouse.
Of the thousands of customers who visit our establishment each month and the dozens of businesses who use our services for catering office meetings and events each week most understand that since everything is made fresh daily there are times when our pastry selection is limited or we are out of an item on the menu. Despite rising food costs we have not compromised our food quality, portions or price.
Compared to a lunch sandwich or an entree, a tea sandwich may appear tiny. We serve 4 to an order with a warm mini quiche to enjoy with tea or as a mid afternoon snack. Our signature soups are made from scratch daily using only fresh all natural ingredients. I'm sure your friendly server would have gladly heated it up if it was not hot enough. I am dissapointed that your recent visit was less than what you expected. I am even more dissapointed that the diatribe used to describe your visit to our teahouse would cause you to feel such vitriol and disdain for our business.
I would like to send you a full refund of your check.
With the high cost of gas I would also like to refund you an additional $10.00 so you can visit some of the other wonderful tea houses in the area. Hopefully you will have a better experience than you had with us.
Please contact the restaurant with the date of your visit and amount of your check along with your mailing address and we will send out your refund immediately.
Warm regards,
Lisa Jablon
Chief Operating Officer
Mulberry Tea House
60 S. Main Street
Medford, NJ 08055
(609) 714-0640
lisa@mulberryteahouse.com
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Our Red Hat group meets at the Mulberry Tea House about once a month. Joanne our server is always so nice and attentive to our needs. She always makes us all feel comfortable and right at home during our visits. We used to visit other teahouses in the area but the ladies in our group insist on making our monthly outings to Mulberry in Medford. Our only request would be to have plenty of clotted cream available for our scones when we visit. Keep up the good work!
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- M. Braithwaite 05/21/08
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My wife and I took my mother to her favoite place for an early Mother's Day lunch. It was our first visit to the Mulberry Tea House and easy to see why she enjoys going there whenever she has the opportunity. Our server was friendly and knew mother by name and even brought a complimentary pot of her favorite tea (Ginger Peach) for the table when we arrived. My mushroom soup and crab & tomato quiche were delicious and my wife and mother's Queen Tea was more than they could eat. We even purchased a bag of Ginger Peach to take home and a really cool travel mug to brew it in. Next time we are in town we will be back to try some additional items on the menu. I don't usually write reviews like this but I felt compelled to share my experience after enjoying a great afternoon sipping tea and having a tasty lunch in a quaint establishment with my wife and mother.
B. Hardy
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- B. Hardy 05/10/08
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We had a wonderful time. The food was excellent, especially the homemade desserts. The service was good. The decor is lovely. My only complaint is that we did not receive our food on the tiered trays. Maybe that was because we had the full tea. I like the look of the tiered tray on the table while having tea. I will definitely return and perhaps try the selection without the soup and salad. There was more than enough food.
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- Candice 05/09/08
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My daughters took me here as a treat, the place was small, the food was stale and the staff were some of the rudest people I ever met. Shame because the building was very nice.
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- Kate 04/27/08
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Thanks for your concise review of our establishment.
If I visited a restaurant with rude staff and stale food I would demand a refund or at the very least ask to speak to the manager to address my concerns.
I spoke with our manager about your comments. She informed me that overall our customers seemed happy with the service and everything ran smoothly. This was also evidenced by the large number of customers who visited our small 42 seat teahouse on Sunday with nothing but good things to say about their visit.
I trust that your daughter also had good experiences at our teahouse in the past which is why with all of the wonderful restaurants in town she chose to bring you to ours as a treat.
I must consider your unfortunate experience at the Mulberry Tea House as an anomaly.
It is our policy to issue a full refund to any customer who is not completely satisfied with their visit.
Please send me your e-mail or mailing address and the amount of your check and I will send you a full refund.
Because I feel that your experience was so unusual given the high standards of freshness and friendliness we pride ourselves on, I would like to send you a coupon for a FREE LUNCH so that you and your daughter can return to enjoy some of the freshest food around served by our friendly and knowledgable staff.
Warm regards,
Lisa Jablon
Chief Operating Officer
Mulberry Tea House
60 S. Main Street
Medford, NJ 08055
(609) 714-0640
Fax (609) 714-7987
lisa@mulberryteahouse.com
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This was my first visit to Mulberry Tea House since the new owners have run it, and I was very pleasantly surprised. They have taken a good thing and made it better. I immediately noticed that the dining rooms are less cluttered, especially with the front door open. I had the Queen Tea, which was as wonderful as I remember it. Our server, John, was attentive and very nice. Obviously well trained, he stopped by the table several times to ensure all was well.
I give the new owners a lot of credit for keeping this lovely tea room alive and thriving. The website is well designed, as is the menu. I am impressed that some of the staff is certified by the Specialty Tea Institute; however, I am further impressed with how fairly the owners have responded to the few who wrote less-than-fav... (more)orable reviews at teamap.com. This fairness and the desire to please the customer go a long way in my book. Incidentally, the overwhelming majority of teamap.com reviews for Mulberry Tea House have been favorable.
I look forward to many more afternoon tea outings here. Keep up the good work, and thanks for a wonderful afternoon!
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- CK 04/22/08
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I met some friends at the teahouse for lunch and had a wonderful experience. Our server was friendly and very attentive and our food was delicious. This is a great value compared to other tea houses we have visited.
We are all looking forward to our next visit.
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- Rebecca 04/22/08
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Visisted your tearoom on Sat. and was quite disappointed. Tea and soup were both lukewarm, sandwiches just so so, no quiche although we were supposed to have it with the Full Monty, one variety of scones, and the blueberry meringue with raspberry was falling apart and most unattractive to look at and to eat. The waiter was very sweet but the waitstaff was certainly poorly dressed for a proper tea. We were very disappointed.
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- E. Martell 04/07/08
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I am sorry to hear that your visit to the Mulberry Tea House this past Saturday was dissapointing.
We had 2 morning childrens birthday parties and an afternoon bridal shower on Saturday. Our servers were allowed to wear more casual attire than they normally would that day. Our Blueberry/Raspberry meringue was made with fresh fruit delivered early Saturday morning and had not had time to fully congeal. It may not have appeared the way it would had it sat overnight but it was sold out within hours of coming out of the oven.
If your soup, tea or pie were not to your liking, hopefully you asked your server to bring you a new cup, bowl and/or plate of pie. From time to time we run out of certain items like the mini quiche as we did on Saturday. We had 30 + mini quiche orders for the bridal shower later that day and they too were made fresh early Saturday morning.
Our policy is that no one should ever leave our teahouse feeling less than satisfied with their visit.
I would like the opportunity to have you and your guests back for another visit. Please send me your e-mail address or other contact information and I will send you a certificate for a Free Lunch for your party on your next visit.
I would simply ask that you let me know about your exeperience after you visit.
We look forward to exceeding your expectations on your next visit and seeing you and your guests soon.
Warm regards,
Lisa Jablon
Chief Operating Officer
Mulberry Tea House
60 S. Main Street
Medford, NJ 08055
(609) 714-0640
lisa@mulberryteahouse.com
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I had my daughter's baby shower there and the entire staff including owners made this a great event from start to finish. The teas they selected for us were wonderful. Everyone had a great time and enjoyed the food. Most people in the party had never been and said they'd return. Thanks to all!
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- Donna F 03/29/08
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I came here with my mom for tea and sandwiches and loved it! The tea and food were delicious (the shortbread is to die for!) For the price, it's unbeatable - especially since other tea rooms in the area charge a lot more money and are nowhere near as good as this one. I know we will be back soon!
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- Teacher with a day off 03/25/08
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This tearoom has the best quiche! The tea is well prepared, but it is never hot enough. I've been there three times, and on each occasion, the water was tepid or warm at best. But I bet you can avoid this by specifying HOT tea when you order. Otherwise, I highly recommend this tearoom, and love the cozy old-world ambiance.
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- Linda 02/24/08
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I attended a teaparty for 12 little girls on Sat. and it was wonderful. The girls had a wonderful time and so did my daughter and I. The food was terrific and the people were so nice. I would reccomend it to all my friends and so would my granddaughters and their friends.
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- SueAnn 02/10/08
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I went in the other day during the week and everyone was so nice.My sister and I ordered what is called the Queen Tea.It was much more than we had expected.It was soo good.The staff was so nice and made us feel very welcome.We will deffinately be back.
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- Emily 12/28/07
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My husband and stopped in for lunch while shopping on Main Street this Saturday. We were both very surprised at the extensive menu and tea selection. My husband enjoyed the crab and tomato quiche and my chicken apricot salad was also quite good. When we arrived a large party was finishing up and the restaurant was very crowded. The owner told us there would be a short wait while they cleared the table. She provided us with 2 complimentary cups of tea and scones while we were waiting for our table to be set up.
We were both very impressed with the Mulberry Tea House. It is clear that everyone on their staff really appears to enjoy what they do and they do it well. When we finished we also purchased some tea and scone mix to take home. What a charming restaurant in a great little town.
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- Bernadette & Charles 12/09/07
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We came in for the Dickens Festival last week with some friends who recommended the teahouse. We were blown away by the great service and delicious menu. Their staff was very attentive eventhough the place was packed and our tea was just right. I had the Rosy Earl Grey at the recomendation of our server and it was just perfect. We will definately be back to try more items on the menu next time.
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- Lori Gregory 12/09/07
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I had an excellent time at the Mulberry Tea House. Lisa (owner) was so nice; she made me feel like family. I want to thank her and the rest of the staff at the Mulberry Tea House for such a nice visit. P.S. my waitor was very cute.
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- Joanne 11/15/07
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How sad that The Picket Fence (Haddonfield) has to write a poor review about your establishment to make a pathetic attempt to redirect business to itself. I have been a Medford resident since 1994 and I personally love the food and tea selections. The staff is friendly and the chefs are extremely knowledgeable in their craft. I would highly recommend this restaurant.
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- E. Herman 11/12/07
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I took some clients out to lunch to the teahouse and much to my surprise the place was packed. The manager took cell phone and called me in 10 minutes when a table for 4 opened up. We placed our order ahead of time and when we arrived the table was ready with the food and drinks. We were all very impressed and now I always pre-order before I go. This saves everyone time and we still get to enjoy the lovely atmosphere.
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- R. Kornafel 11/09/07
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The place is so small you can hardly move around, the food is just average and the tea selection was sorely lacking. From the outside it looks promising, but once inside you are disappointed.
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- L. Wilson 11/08/07
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The room was cramped and the attire of the wait staff was lacking. I thought that it would be more quaint given the location.
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- Alison Perry 10/25/07
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My wife and I live in California and visit our family three times each year. We make it a point to visit the teahouse with our family ever time we are in town. We have always been satisfied with the service and tea selections. We look forward to visiting again during our next visit. Keep up the good work! (that last review must be a jealous competitor)
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- Mike & Yvonne 10/15/07
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My wife and I stopped in here for lunch, we thought from the reviews it would be nice and authentic. It was lacking in almost all categories, the reviews must be the owner and friends pumping up their rating.
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- Disgusted Tea Patron 10/07/07
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I am terribly sorry to hear about your experience at the teahouse this afternoon.
From your comments I would have to assume there were some specific concerns about your visit. In order for us to make improvements to our business I would like to know some of the areas you felt we could imrove upon; service, food quality, atmosphere, restaurant cleanliness, etc.
I would also like to provide you with a full refund of your check.
There is no reason for any customer to ever leave our teahouse feeling less than satisfied with their visit.
Mulberry Tea House has been successful because we strive to provide fresh food served by knowlegable and friendly servers everyday. This site in addition to the in store surveys that are presented to our customers serve as a means to measure the quality of service we provide on a daily basis. Fortunately most of our reviews have been favorable, however from time to time they are not. I appreciate you letting me know about the dissatisfaction of your visit and would like you to contact me directly so I can find out what we could have done to make your visit to the Mulberry Tea House more enjoyable and to provide you with a full refund of your check.
We would also like to provide you with a complimentary lunch for 4. I would simply ask that you provide a complete review after your next visit on this website.
Best regards,
Dean Jablon
Preident
Mulberry Tea House
60 S Main Street
Medford, NJ 08055
(609) 714-0640
Cell (609) 234-7701
dean@mulberryteahouse.com
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We had a great time hosting our daughters birthday party at the teahouse. The Tea Lady did a fantastic job keeping the 14 little girls attention with her captivating stories and the staff served everyone with a smile. The owner was delightful and did an excellent job to make sure our experience was memorable. Her upbeat and positive attitude was spread among the staff. Our food was delicious and the desserts were to die for. We especially enjoyed the Millionaire's Short Bread. My husband and I look forward to going back with our friends to enjoy some of the other items on the menu and a pot or two of tea.
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- Christine 09/30/07
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My daughter and I decided that we would dine at the tea house for our first time the other week and I must say,I was impressed. Everyone was soo nice and the food great.
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- Annie 09/21/07
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I have to agree with the review before mine in saying that this elegant teahouse and restaurant is fantastic. The menu was very diverse and everything ordered was very fresh and well priced. I am a frequent visitor to many similar establishments and must say that this one embodies the essence of its theme. The service of the staff was also timely and persnal. I can't wait to come back. Thanks
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- Renee 09/19/07
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I have eaten at the teahouse many times and have always found that the quality of the food and service has been superb! The hostess and servers are very warm and inviting, and make the whole experience excellent. I have also had food from the teahouse catered for private parties, with the same great results! I would highly recommend this establisment for anyone who wants a special meal.
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- Jerry 09/09/07
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I have been here at least a few times now since it's changed hands w/new ownership.I must first say that the service has always been friendly, the wait not too long & the food good. But, if the owner would be a little more warmer and friendly so would the atmosphere. I was denied reservations, once, because of a full house. Never an apology or a recomendation for another time slot. Also, my friend ordered a sandwich which was not made according to how it was described on the menu.The owner never said 'sorry'.She in fact becomes defensive and colder.Good food, nice waiters or not there's still other tea rooms around which may get my business now instead.
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- deb 08/28/07
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Deb,
After some checking I was informed your egg salad tea sandwich did not have chives.
Leah (our chef) informed me that the chives delivered that morning were not to her liking so she sent them back. As a purist she was reluctant to add powdered chives to the egg salad.
Like many restaurants we have our busy times during the day, however on certain days we are busy all day.
I would suggest making your reservation on line at our website www.mulberryteahouse.com at least 24 hours in advance or by calling the restaurant (609) 714-0640.
You can always contact Lisa directly with any questions or concerns at: asklisa@mulberryteahouse.com
We value your patronage and look forward to having you back. Please send me your e-mail address and I will send you a coupon for a free lunch for two.
Joanne (our server) and Lisa (my wife) enjoyed your previous visits as look forward to seeing you soon.
Best regards,
Dean Jablon
President
Mulberry Tea House
60 S Main Street
Medford, NJ 08055
(609) 714-0640
dean@mulberryteahouse.com
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relaxing atmosphere, excellent food and service
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- Ramon Ortiz 08/22/07
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The Mulberry Tea House is a great place to relax and enjoy the simple pleasures of life. I recently made a reservation with friends for a 'Queens Tea' with a very lovely, young woman I believed was named Lisa. We had a fantastic time talking with one another and remembering shared memories. The waitress that served us was full of life and the owner treated us as if we had been coming there since the day it opened. I'm looking forward to coming back again so I can try some other dishes off their menu.
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- Kathy Miller 08/15/07
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I just discovered this teahouse while walking down Main Street the other day with my husband Charles. Let me just say that the shangrala white tea suggested to me by my very cheerful server was quite delicious. The atmosphere of the restaurant is very warm and the staff's enthusiasm just added to an already great time. I can't wait to come back with some friends.
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- Maryanne 08/10/07
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I visited the Mulberry Teahouse on main street in Medford the other day and had a wonderful time. My friends and I were served wonderful food and teas by very a polite waitress. I recommend that anyone coming through our little town stop in for taste of south jersey hospitality.
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- Barbara Rosen 08/10/07
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THE FOOD WAS VERY POOR QUALITY FOR THE PRICE. A MARASCHINO CHERRY FROM A JAR & A SLIVER OF ORANGE WAS THE 'FRESH FRUIT' FOR THE DAY. THE OWNER SAID IT WAS HARD OF OBTAIN FRESH FRUIT NOWDAYS. IMAGINE THAT IN THE GARDEN STATE (NJ) IN AUGUST!!!!WOULD NOT GIVE THE BIRTHDAY DISCOUNT. NO BREAD VARIETY, THE BREAD WAS PLAIN WHITE & STALE, THEY WERE OUT OF SCONES, WHICH IS A TEAHOUSE SPECIALITY. OUR TRIP WAS A DISASTER AND THE OWNER WAS VERY RUDE.
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- Diana Sklarz Wartman 08/08/07
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Diana,
Thanks for the feedback about your recent visit to the Mulberry Tea House.
Let me first express my sincere apologies for the way your visit went and what we plan to do to make it right.
After looking into what happened during your visit I found that our kitchen staff was preparing a Half Monty which is a childrens dish. Typically we do not offer fresh fruit with the Half Monty but rather a cookie and chips. Our kitchen staff prepared the dish accordingly with a maraschino cherry to add some color to what they thought was a childs plate. Our server should have notified the kitchen that this was not for a child.
All of our produce is delivered fresh 3 times a week from a local purveyor right here in South Jersey. We beleive in only serving the finest freshest products available. When we discovered that this recent delivery did not meet our high standards we sent it back. This left us a bit short with fresh produce until our next delivery later in the week.
We would like the opportunity to have you back. Please send me your personal e mail address so I can send to you our coupon offer for your next visit.
I thank you again for posting your review as it will help us to take steps to prevent an experience like the one you had from happening again.
Best regards,
Dean Jablon
President
Mulberry Tea House
60 S Main Street
Medford, NJ 08055
(609) 714-0640
Fax (609) 714-7987
info@mulberryteahouse.com
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We had a fun visit and were greeted cheerfully. Service was very good. The food and tea were excellent, although a bit pricey. Well worth a treat.
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- Donna 07/28/07
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