Alisha Kirchoff
User's reviews
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The Mad Hatter Tea Room & Eatery
The customer service here is truly atrocious. I reached out to them three times inquiring about scheduling a small (<10 person) event that my aunt and I were trying to host. Once we were able to actually reach them and get a response, with the owner who provided guidance via email and talked us through our options. It was out of budget to get a dedicated room for our small group and we instead just wanted to reserve a table or two. This was three months prior to our intended event. She told us that we could only reserve a table 4 weeks in advance and we had to wait. So, we contacted her again 3 days prior to the 4 week advance deadline to inquire about a large table reservation again. She informed us that there were no reservations available as they were booked solid except for the private room and instead tried to sell us on the room reservation we already said we did not want. We followed her instructions exactly as laid out in the email and she said it was too bad for us and if we wanted to book the private room, we could, if not, we were out of luck. It is a cute place and a fun experience, but do not try to plan an event here and have them respect your needs and wishes as a customer or take accountability when they provide you with inaccurate instructions about how to get what you want as a customer. We felt that the staff we spoke to misrepresented what they were willing and able to accommodate and we felt jerked around by this experience. Go elsewhere for your special occasions.