Denise
User's reviews
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The Royal Tea Room & Restaurant
My trip to the Royal Tea Room was definitely memorable. While the food was good and the tea selection was varied, the service was incompetent and rude. The afternoon tea started with the selection of tea cups. They had a wide selection, which I thought was very nice. I selected a small, delicate cup. One of the servers told me my cup looked childish, I did not realize that belittlement was part of afternoon tea. There was no vegetarian selection for the soup (understandable), but the waitress did not offer to substitute a salad for the soup course, so my vegetarian companion had to watch me eat the first course. When the tea tray arrived with our sandwiches, no explanation of the sandwich selection was offered, and when I inquired, the waitress could only guess as to the contents of the sandwiches. Further we were not offered plates at any time during the meal, so we had to eat our food off of our tea saucers; a very awkward arrangement. I have been to a lot of tea rooms, and have found cucumber sandwiches a staple of the tea menu. There were none at the Royal Tea Room which I found odd. Although the desserts were tasty, they appeared to be store bought. Honestly, I am a little surprised that this tea room is in the top 100.
Tearoom response:
Thank you for your review of the Royal Tea Room. We are always open to favorable as well as less than favorable reviews so that we might be able to offer the best of services. Currently, we are making some changes to our service staff and your concerns and issues have been addressed to the staff. Also, if there are any special dietary needs or concerns, it is strongly suggested that those needs be addressed at the time of making a reservation for any of our Tea Services. We can accommodate any dietary need as long as we know in advance. We pride ourselves in being an innovative tea room and try to give a bit of a twist to the 'traditional' Tea Service, but if tradition is what you want, just let us know in advance. I would hope that you would give us another chance and visit again in the near future.