This tearoom is delightful in every way. I go often. Not every customer will have the same perception. That is just human nature. It is sad to me that those who offer unwarranted negative reviews are the ones that may be heard the most. My bridal shower was held here. All guests were pleased. Anything can be picked apart if you have that type of personality to begin with. Maybe Susan B. and the others should just stay home and fix a pot of tea for themselves.