Tracey
User's reviews
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The Black Rose of Hanover
Sorry to say I had to give a 'poor' score in every category because I never had the chance to go. My mother received a gift certificate to this tea room from my father. We made reservations to take my 4 year old daughter several weeks in advance. Today we were left a message at 5:17 pm (the day before our reservations)that she had to cancel our reservation. We were the only 3 people scheduled for that day and 'it wouldn't be 'profitable' enough for her to be open'. To say the least we are extremely disappointed in their business ethics. Why should she serve us, she already has the money in hand since it's a gift certificate.
Tearoom response:
Dear Tracey,
Although we regret having to reschedule your tea, we do have to adhere to our policies as far as profitability go, At the Black Rose, if we do not book 5 or more people for any given day, we tell you in advance that the possibility exists that we would have to reschedule your tea. (Your mother had a gift certificate and did not use a ccd no. )When your mother was called, she did not answer the phone and we left a message for her to return our call. We did not hear from her and had to call again, When we did that, she was so upset , we were not given the opportunity to offer her anything for the inconvenience. Had she let us talk for longer than a second or two, she would have been offered a second gift certificate, doubling her first one. We regret that she was talking over us to the point she didn't give us any opportunity to talk and then she hung up. Please advise her that we will be happy to either double her gift certificate for another visit OR refund her first one. She will need to call the tearoom no. to do this. Provided of course she ceases with her threat for you to write to the local paper and give us bad publicity. This was a business decision that each and every customer is told when they make reservations...It is regrettable that we were not given any opportunity to speak or give her satisfaction. Again, she would need to call us.