Jennifer Morgan
User's reviews
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Urbana Cityspa and Teabar
Manager, Michelle, at Urbana Spa was rude, unkind and unsympathetic. I do not recommend spending your money at this establishment. The level of care and service receive by the manager, Michelle, was not appropriate. I called to reschedule my massage for my boyfriend and I. I had an emergency life threatening surgery. She was extremely rude stating something wasn't disclosed on my intake inform so she didnt believe me. I tried to explain the emergency situation and even provide Dr documentation of the surgery. Michelle flat out stated she didn't care bc her ppl needed to get paid regardless. This was very saddened - especially after explaining I just lost a pregnancy. She really showed no empathy. I gave in and state that my boyfriend will keep his appointment and I'll have a friend show in my place. Michelle tells me I am no longer welcomed at the spa, she would not issue a refund nor provide the services. So I have to pay for spa services she's refusing to let us receive