My daughter & I recently visited this tearoom & enjoyed it immensely! Yes, we had to wait for a table & it's a tight fit but so are many places in Europe & everyone was friendly. We had a leisurely lunch & then tea & we were never rushed to move along. The food, including dessert (banana chocolate cake w/custard) was wonderful. We were pleased with the reasonable prices too. We have lovely memories of our afternoon at Tea & Sympathy & will definitely go back when in NY again.