The first rule is that Tea and Sympathy waitresses are always right, so the whiners here likely didn't follow the rule! The food is fabulous and the concept of having a cuppa with some fab tea sandwiches in an English sitting room is well presented here. Cramped? I prefer cozy. Nobody can be a complete stranger and that adds to its charm. FYI the Steak and Guiness pie is the best gift you can give your tastebuds! To those who won't come back again? Thank you for giving up the tables!