I'm not quite sure what those with negative reviews are talking about, as my experience at Charlotte's was nothing other than lovely. It was a great choice for a ladies' lunch and 25th birthday celebration. The staff was exceptionally attentive to both food allergies (they welcomed our gluten-free bread) and the 2 year old in our party. The food and tea were delicious, the space was extremely clean and the special occasion was well-worth the trip from New York City. We'll all be sure to suggest this tea room to friends and families.