I took my 3yr. old and 4yr. old nieces as well as my teenage children and mother for tea today. The hostess was very nice to my nieces and brought out the dress up buggy for them. They were all decked out and enjoyed playing dress up. However, the rest of us were very disappointed in the food. My mother ordered the tuna melt and nothing was melted. She had also ordered the soup as her side dish, but the server came out and told her that it wasn't ready yet. That is not acceptable. It was cold. I ordered the quiche, which was ok except for the rotten lettuce it was sitting on. I would have rather not have had any lettuce on the plate. The portion size was so small that I ate a snack when I got home. There should have been a side especially for the money. If scones are your specialty, you need to find a new recipe. I went to England over the summer and the cranberry scones were nothing like the scones in England. The tea room is decorated nicely and the people friendly. Our server, however, seemed very nervous and not confident. We were expecting a lot from the #1 Tea Room and were sadly disappointed. We will stick to established tea rooms with yummy food, even though they are further away.
I believe I remember your visit with your lovely nieces and also the teenagers. That day we were very busy, as I remember, and our potato soup is very popular. Since our soups are made fresh at our tearoom and not frozen we needed to make a fresh batch. I am sorry you felt that unacceptible. However, I am troubled by your comments about our server. I believe Rose (our head server and manager) waited on your table. She is very knowledgable about our menu, teas and operation. I also waited on you at first since, as I said, we were very busy. In that case, you are right. I am very unsure of myself in the role of server and only attempt it when we are unusually busy, as was the case. I would like to apologize for my insecurity.
Our scones, as I have been told, are the way they make them in Irland. Even though most of our customers from English seem to think they are just fine. I think it is a matter of preference when it comes to scones and each has a different idea as to what they should be. The specialty of our restaurant is the South Georgia Pecan Pie, not our scones. We are very proud of our pie and have our pecans shipped in from south Georgia to make them the very best.
I hope your will give us another try and this time try the pie.