Nancy
User's reviews
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AntiquiTea
My best friend took me to this tea room before Christmas since I am moving and had never been to afternoon tea. My friend had been to this tea room before and raved about it to me! We were very excited, we called off work for the day and my friend drove almost an hour to the tea room. Everything was perfect when we walked in, the place was beautiful and staff seemed very friendly. My friend who has a a severe allergy to nuts called prior to our reservation to inform them of her allergy- she was assured there would be no nuts in her food. The waitrress even noted that she herself has a nut allergy and assured us again no nuts would be in the food. When the food was brought to our table my friend took a bite of her sandwich and soon after realized- her sandwich was filled with nuts! She began coughing and having a reaction. Thank goodness Didn't eat anymore and took some benadryl before things got serious( last time she inadvertently ate a nut she had to be ruses to the ER.) the owner was very apologetic and did not charge my friend for her lunch...however she charged me and did not give us any incentive to come back to her restaurant. She charged me but I did not get to eat half of my dinner due to my poor friends reaction. She boxed up the rest of our food to take home but the point of going for afternoon tea is to enjoy the tea selection and the ambiance...we had one pot of tea before this all happened. The owner is very lucky my friend did not have to be rushed to the hospital. I could not believe that the owner did not offer my friend anything in return besides not charging her lunch that day. What makes her think we would ever come back? if she would have handled it more appropriately ...for example next time a pot of tea is complimentary... Etc we may have given the place another chance. It ruined our entire day...my friend was sick the rest of the day so we had to cancel our spa outing and shopping trip, she was so sick the next day she had to miss a day of work. I understand the owner called to see how she was but my friend was so upset and sick she did not entertain the call. I am just now commenting in regards to this place because I am looking to host a shower for my sister and I'm reminded of how awful our experience was. So, my quick comment is the place is lovely, and the few bites I tasted of the food was very good but DO NOT GO IF YOU HAVE NUT ALLERGIES!!!! They obviously do not know how to accommodate you!!!
Tearoom response:
We take pride in taking care of our patrons needs.
Even though your friends nut free items were clearly marked with toothpicks it is always the responsiblity of a person with severe allergies to make sure they are hers and nut free. She never mentioned it to my waitress until after she started eating. She also has a nut allergy and would never start eating without asking to make sure.
We do showers and parties every week and always accommodate people with nut, onion and other allergies.
Your friend has told me of problems she has had with other tearooms so we are not unique. We are sorry for your trouble and hope you find a place in the future that makes you happy.