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User's reviews

  • Fava Tea Company


    Talk about customer no-service! My husband and I walked into Fava Tea Company interested in learning more about tea and making our first purchase. Immediately upon entry, the manager said something to the effect of 'we better know what we want, because the store was closing soon.' No friendly greeting or anything. Then, she asked in a very snotty manner if we were 'even tea drinkers.' We were so disgusted with our treatment that we abruptly turned and left. We will spend our money elsewhere.

    Tearoom response:

    Dear RJ:

    I apologize that you feel you had bad service. Our staff made us aware of this situation as soon as it happend last night along with the phone call you made. We wish you the best and hope you can find a tea store to accomidate your needs. I know you have my information so if you would like to discuss further please do not hesitate to call or e-mail me. Mellisa Stafford, Co-Owner, Fava Tea Company, LLC