My sister who loves to visit tearooms wherever she travels was visiting me this weekend from out of state. We looked forward to visiting Sally Lunn's during our afternoon trip to Chester, but our experience was AWFUL! The place has absolutely no ambience, and is very run down. Cheap silverware and paper napkins, sugar packets, less than appealing teapots (mine was actually dirty on the outside - what the heck is a tea cozy - they certainly don't know), food was just ok. How about a beaten up poster board with a marker-smeared list of the specials that the hostess brings over and props against a chair by your table? How about staff who are sloppily dressed? Our server was a young man who did not fit a tearoom image in the least. I could go on and on...The restroom was the pits - not an ounce of decor, a roll of paper towels hanging above the sink. They even stack the tp and paper towel supplies on a rack right outside the restroom door, and we actually picked up and handed a new roll of paper towel to the next patron going in. And how about these? - Lots of hand written signs all over, including a very dirty one which said that gift certtificates were available, with a $2.50 extra charge or the sign (one of three) on the outside of the restroom door which told patrons that tearoom staff could cut in line for the restroom facilities as needed! What a disappointment! Don't waste you time or money thinking that this is anywhere near a tearoom experience.