My experience wasn't horrible, but it wasn't that great either. If you're new to tea, then you will probably be satisfied with this place. The sandwiches were ok. I could make better. The deserts were delicious and the fruit was fresh. The tea however was a dissapointment. It looked like they opened a bag of tea and poured it in the pot, calling it 'loose leaf'. I was spitting out little leaves the whole time. The staff was very friendly and prompt. I got full mostly on the scones, which are tasty and quite large.