When I called to make reservations, I was told that “other people in wheelchairs have been here before and they didn’t have any problems.” Trying to get the wheelchair up the three steps was very energy consuming and dangerous. Our guest ended up having to walk up the three steps. Having a guest in a wheelchair did throw them off. To be honest, I should have been told how difficult it is to maneuver inside while in a wheelchair when I made the reservation. We were not able get inside where it was cool, so a table used for decorations was reset to be a table of three in the entry room. Three different servers asked us for our tea order, three different servers asked us for our lunch order and then a wrong soup was delivered to the table. We ordered Afternoon Tea for three. When the tiered tray was delivered to the table, no explanation was given as to what the choices were. We found all the sandwiches to be mayonnaise based, most on white bread. The desserts were bite size and most not made from scratch. The melon soup was refreshing, the sandwiches tasty but not exceptional. The servers were friendly and polite but the added 20% gratuity was steep for the service.