I loved how knowledgable the staff were about the tea. I know one reviewer liked that you could choose you tea room, but I was put out by the fact I had to carry my own tray up and down the stairs. It felt really awkward. And the teabloom we chose didn't have much flavor so we took it back downstairs and then took the new tea back upstairs. Also, I thought the cookies etc were too expensive. I readily admit, I really love a traditional English Tea, and Macha's definitely more contemporary so keep that in mind.
I beautiful English style tea with lovely settings. We especially liked the vintage embroidered eilet table clothes. The prices were reasonable too.