I was nervous about my visit because of the range of experiences described on teamap, but I'm pleased to say that my friend and I had a wonderful time. Susan led us to our table, and she was pleasant and friendly. Penny makes the scones and the desserts, and she was very sweet and clearly took pride in her work. Our server was also very good; she let us talk and enjoy our time without hovering over us constantly. I tried the Queen Victoria with Lady Grey tea, and everything was perfect. The tea was light and flavorful and just what I wanted on a sunny afternoon. Penny suggested I try it with lemon, and her suggestion was spot on. The chicken salad on croissant was amazing (served warm!), and the ham was high quality. The scone was delicious, especially with a healthy dollop of lemon curd. The desserts were a chocolate wedding biscuit, a lemon bar, and a blackberry shortcake along with a healthy complimentary scoop of chocolate chocolate-chip gelato. Everything was fantastic, but I have to say that the blackberry shortcake was my favorite. Overall, I was thrilled with my experience, and I would certainly go back.