I'm going to start out by talking about what I do like. I love the little British import shop they have. Their desserts are impeccable (except for, believe it or not, their scones). I love, love, love the hot chocolate with Cadbury Flake. So if you are going for a spot of tea and/or hot chocolate and some dessert, then I would highly recommend Sally Lunn’s. However, their savory menu has a lot to be desired. I lived in London and love British food, I find Sally Lunn's is not truly authentic. And yes, I know that the owners are Brits but I stand by my statement. As for their scones, they were a bit doughy and tough (not how a scone should be). The ploughman's lunch was disappointing. While the staff is very friendly, they are very slow, inattentive, and unknowledgeable (about the menu) at times. I’ve been to Sally Lunn’s countless time and I want to like them more because of the charm of the place but I feel given its price, it should be so much better.