This place is OK. Most of the times when I've visited, it's been pretty quiet, almost cold -- and that's not really a good thing. On several occasions, I've gone there to buy bubble tea and they were either out of bubbles or out of the flavor (e.g. taro) I wanted. The last time I visited was on New Year's Eve Day. I'm not sure if it was because it was a holiday or something, but most of the lights were off and it seemed like the heat was on low. I had taken a friend there who wanted to try their tea, and when the wait staff went into the back before taking our order, we decided to take that opportunity and leave.
ZenCha is my favorite tea house. The staff are always friendly, bidding you a warm 'welcome' when entering. The ambience is very soothing and calming -- very Zen. Often gentle music plays. (Avoid Gallery Hop nights, however.) ZenCha offers over 100 teas from all over the world. I especially love their delicious bubble tea (it is not made of the powdery stuff that some 'tea' places sell). Recently, they have hired some chefs and now offer a thoughtfully prepared menu with sandwiches, soups, salads, and yummy desserts (all home-made). ZenCha cannot be beat. It's one of my favorite places to go!