Every time I've been to Charlotte's Tea Room I've had a fantastic time! The staff is terrific, the food amazing (oh, those scones!) and the decor so quaint. I can't think of a better way to spend a leisurely afternoon! And, if I ever had a problem here, I would speak up while I was there instead of writing a nasty review before discussing problems with the management. Go and see for yourself, this place is amazing and you won't regret it!