Laura G.
User's reviews
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Sweet Afton Tea Room and Restaurant
I have been going to the Sweet Afton Tea Room for over 12 years... I realize the newest owners just took over the establishment recently but I would hope they would want to know why they are losing a very loyal customer. I took one of my dearest friends to lunch there today (after bragging on how wonderful the place was). Our goal was to have a leisurely lunch and sip tea... I made reservations 3 days prior to arrival and after eating and having the plates removed. Our goal to sip on an additional pot of tea was lost when we were asked to leave after an hour at the establishment because they needed our table for a big party. Most establishments plan in advance and would seat an individual with reservations at a table that they would be asked to leave at immediately after finishing our lunch and dessert I can not tell you how embarrassed I was to be asked to leave a restaurant, that I had been speaking so highly of....It was as if someone slapped me in the face. Well we left and I will not be going back. I have no need to pay for the privilege of being embarrassed and insulted In this economy most business want to hang on to every single customer but this dioes not appear to be the case at this establishment.
Tearoom response:
First and most importantly, we are very sorry for this unfortunate incident that resulted in causing an embarrassing situation for you with your friend. We also would like to thank you for your loyalty to the Sweet Afton Tea Room. As our business continues to grow, our Saturdays have become very busy, but we always allow at least 2 hours per reservation for our 12 tables. After talking to your server, she was quite surprised at your review. She said “ she has been your server on other occasions and since you both finished your meal and dessert and were sitting and talking, that everything was OK”. She was unaware that you wanted to “sip tea for awhile” and would have moved you to a nearby available table if you would have made your wishes known. You were originally to be seated at one of our two person tables, but our host offered you a larger four person table. That is where the problem began. Again we are very sorry.
Please give us another chance to offer you another positive experience at our restaurant.
Sincerely,
Phyllis and Al Wilkerson
Owners