Lisa
User's reviews
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Ivy Leaf Tea Parlor
I've had several tea dates with friends and family. All of them have been wonderful, except my last experience this past weekend. The hostility of the host ruined the entire experience for me. Everything was fine until checkout. When I checkout I'm greeted with 'I don't know WHO you spoke to, but we DO add a 20% gratuity to the bill.' I have NEVER said a word about gratuity, again, I've had several teas there, and I don't have a problem paying gratuity. She must have mistaken me for another guest, but I was horribly embarrassed in front of the other customers/friends. I politely explained that I never questioned the additional 20%, she must have me mistaken. She never apologised. I will never arrange or participate in another tea at this location. I need to buy 10 teasets as gifts this year, and she lost out on business. I do plan on sending a copy of my receipt for my Christmas purchases to the tea shop as proof of the business they lost due to their poor customer service skills.
Tearoom response:
Lisa,
I thank you for the comments. I am the owner of The Ivy Leaf Florist, Antique & Tea Parlor. We have built this business on good customer service, and I am terribly sorry for your bad experience. I will be delighted to do whatever it takes to make you happy with us again.
It's our policy to spoil our tea ladies, and that is what we intend for you, if you will forgive this experience. Please
phone me personally. 683-1626.
Sincerely,
Elaine