The day I went (I had a reservation) I arrived and was ignored completely. It takes quite a bit of work to ignore the only person standing in the middle of a room, I could not even catch the waitresses eye. I had to wait forever for a table -which had no cutlery or napkins. I was left waiting again, for a menu or a chance for something to drink while I waited for my party. After my party arrived we waited in vain for our menus...all the while other tables were seated and taken care of quite nicely. The service was poor throughout the entire experience. The food was mediocre and they did not refill the hot water even once. Service was slow and lazy, and I consider myself a really mellow easygoing customer. Even waiting for our change took forever. (Surely they weren't expecting a 30% tip?) I would never go back to this place, by the time we were served they were closing...actually folding napkins and clearing up while we patiently waited for our bill. Awful, really awful experience.