Although there was an obvious difficulty with our reservation, they quickly made it possible for us to enjoy the afternoon of Queen's Tea Service! I was cheerily given a gift certificat in recognition of the difficulties of the reservation process; what superb customer service! As a result, I have invited my mother and (hopefully) my future mother-in-law, to afternoon high tea during Mother's Day weekend at The English Rose. Had it not been for the conscientious service, and recognition of the unfortunate overbooking (obvious testimony to its popularity!), I would not return. However, I am most excited to do so, and to introduce my mother and (hoped for)future mother-in-law to a most enchanting time on 5/9/09. This is an enchanting place and a most memorable vist for anyone who enjoys superb tea and exemplary service!