I used to say that this was the best place in San Diego to get boba. Not anymore. Lately, their quality ha greatly diminished. I usually get green milk tea with green boba. This used to be good. One time they forgot to put the creamer/sugar in it so it tasted like water. We took our drinks back and told them and the guy did not believe us. After some convincing, he decided to take our drinks back and add double the amount of creamer/sugar!! It was so sweet that we could not even drink it. We did not try to take it back a second time. Another time, they forgot it again. This time a different guy was nicer about adding it for us. However, the boba has been getting worse and worse. Sometimes its all mushy and other times its hard. No consistency. I really used to like this place. Go to tapx next door for some cheaper and at least decent boba.
I can't say I've had any bad experiences here. In fact, this is the place where I frequent the most. I love the green milk tea with boba and the honey milk tea with boba is good as well. I usually don't dine-in. It is true that the servers/cashiers do not really pay too much attention to you, but I think the drinks are good. Although, I do not think their snacks are too good, they cost a lot and aren't appetizing. However, their meals are a better choice. I have mixed feelings about their food, but I do like their drinks.