Tracey
User's reviews
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The Roswell Teahouse
My friends and I never got to experience this teahouse. We were discriminated against because we had a Groupon and were not 'regular customers'. The owner told me that there were no Saturday reservations left for Groupon customers. They were not making any money off of us, so only room for 'regular customers'. The owner was rude, uncaring and unsymphatheic. She basically told me it was my problem that I would lose my money because my party could not come during the week. The owner also advised I should not have waited until the last minute(there is a month before coupon expires). Luckily, Groupon has business etiquette and refunded my money. Because of how I was treated by the owner, I would not set foot in this establishment if they paid me,
Tearoom response:
Dear Tracey, as the owner I have to respond to this review. First of all let's set the facts straight: Many people do not know what a 'groupon' is, so let me explain. Groupon.com is a website that runs 'a deal of the day' every day and so we ran a deal with them on May 25,2010 where people can buy a $10 gift certificate to use for a $24 High Afternoon tea service.
So... I never told you I do not make money of groupon customers, those were your words! Groupon customers are just as valued then any other, because they are mostly NEW customers and we want to impress them so they would return to our business, that is the whole point of Groupon certificates. We did in fact sell 2.225 of these certificates and many people have been waiting to make reservations till the last month when the certificate expires. We can only seat 49 people and so we are booked every saturday till the end of November, BECAUSE we also have 'non-groupon' customers that have booked a reservation for tea and lunches AND also we have booked several baby showers and bridal showers. We have plenty of reservations left during the week and would love to accomodate you on any of those days. After I tried to explain this to you on the phone, you attacked me with a bunch accusations of being discriminative, rude etc. It was a very unpleasant response that I have never experienced from a person trying to book a reservation... ever... in the five years I have been open for business. We have many many very satisfied customers and who knows me, knows that I am the furthest from being a rude person, I'll do anything to accomodate customers, but when I can not seat you, because we simply are full, I do not double book reservations, so customers don't feel rushed when they are having afternoon tea. I hope sincerely you can understand my point of view.
C. Bourgeois (chef/owner)