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User's reviews

  • The Empress Tea Room & Event Dinning


    I was invited to attend my best friend's bridal shower at the Empress Tea Room last weekend. We have been planning this event for weeks. I was astonished at the amount of unprofessionalism, rudeness, and nastiness that was displayed by the owners of this establishment. Apparently a scheduling error was made by the proprieters of this tea room, and the time slot scheduled for us was given to another party as well. Over the course of the hour that we were kept waiting, my friends and I were treated to bad attitudes, name calling, and a complete disregard for our comfort, schedules, and feelings. The situation deteriorated and we were asked to leave and told that as we were only 30 of the 100 patrons served that day, that our disappointment and disgust with the situation was inconsequential to them and their business. For our inconvenience, we were offered nothing more than a $5 bottle of low rent champagne, and the most insincere apology I have ever witnessed. Being a small business owner myself, the lack of grace and customer service displayed by these people was appalling to me. A very disappointing experience, to say the least.