My husband and I went there on a Saturday without a reservation. We had never been to a tea room before, so we really didn't know you needed one. I am kicking around the idea of opening a tea shop and starting to do research. This was my first one. The ladies who greeted us were not overly friendly, but we were seated right away. The decor is beautiful since the shop is also a floral shop. Very cute and quaint. Our server was a delight. She was very friendly and warm. The tea came in bags, and she gave me about eight different kinds and said I was welcome to try them all and she would fill my water as needed--and she did. The scones were delicious! So fresh, best scones I've ever had. The food was good. I had a wrap that was almost too much for me and my husband had a pork sandwich. He liked it, but it was dry, it needed sauce or something, but other wise it was good. Overall our experience was wonderful. For the price we paid, it was well worth our drive there. I plan to take my mother as she is a tea lover. I know she will love it.