Looks are deceiving. When my friend and I arrived, I wasn't too sure what to expect, but the atmosphere inside was soothing, the portions of tea sandwiches and sweet treats were very generous and there was a selection of 200 teas to choose from. There is also an abundance of tea pots, tea sets and tea paraphernalia to purchase. Service was excellent and courteous. We thoroughly enjoyed our tea. I also made a reservation to celebrate my friend's upcoming birthday as well.