I dropped in today for a quick boba, and was absolutely delighted. I requested a 'special order' and the attitude was definitely can-do. I was even brought a small sample-size taste to make sure that the brew was what I had envisioned (it was, of course, perfect). The boba are prepared perfectly-- not too mushy, not too gummy-- and service was prompt. Best of all, I was thanked by name when I left. We have bought several varieties of loose-leaf teas here and enjoy them at home as well. They publish an e-newsletter that is charming, informative, and friendly, not at all overdone. Congrats on a great job!