I went there with my red hat chapter in May 2006 and was terribly disappointed and disgusted! First before we even booked the tea I asked if they had handicap accessible restrooms and no smoking since we have handicap and asthmatic ladies in our chapter. We also asked if they would accomodate our vegatarian and diabetic ladies with a different menu choice. I was assured that is was no problem for all our concerns. When we got there they smoked and we found out that the restroom was 2 flights of stairs up! One of our ladies had to leave due to her asthmatic attack from the smoking. Adding insult to injury, they brought tea bags that you could buy in a grocery store out in a crate with tea pots on the table with luke warm water. We had to serve ourselves. My aunt got a soup spoon for her teacup. The portions were very small and they forgot about our menu arrangements for our vegatarian and diabetic lady. On top of everything else we had to wait 45 minutes before the first course was even served. They were short staffed and the staff had a very poor attitude. I was extremely disqusted with this tea room!