The tea service was in the restaurant because they were having some party in the tea room. They didn't tell us about it and when we asked if we were in the tea room they said yes. Then the restaurant staff was so unfriendly & acted like we were a bother to them. The scones were slightly overcooked. It was not a good experience and I seriously doubt I would ever go back. It's supposed to be a 5 star hotel but we sure didn't receive 5 star service. In the future Rittenhouse Hotel don't start off by lying to your customers, at least give them the option to book when there is not a party going on.