The food and tea were excellent; however, the service was terrible. I had a large party there for a bridal shower. I was not informed that substitutions needed to be made during the time of reservation. I got there early and tried to make substitutes. I guess I should have asked in advance but one of the owners (female) gave me a hard time about it and raised her voice at me. I was shocked at this. I read the other poor reviews on service and am not surprised at all based on how I was treated by the owner. She proceeded to talk about me behind the counter once things were 'settled'. It was a good thing none of my sister's guest witnessed it. I will not be returning. There are other tea rooms that offer good service where one would not be yelled at!!!!!!!