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User's reviews

  • A Dash of Panache


    I attended on Sunday, August 21, 2011 for a luncheon tea sitting that I received via the groupon coupon I bought for $10 (a $20 value). Because I have been to this parlor several times before, I was half expecting to receive a less-than-normal tea sitting because of the extreme discount of the groupon. But I was in for a delightful surprise when the tea meal and service we received was completely up to par and I was treated like I always have been in the past, which was like a queen. I also must say that there was a couple sitting next to us that was rather grumpy from the moment they walked in until the moment they left. I was very impressed with the staff and the parlor manager/owner as they sensed their grumpiness and went above and beyond to give them every chance possible to cheer up. It didn't appear they turned around their attitudes but I can only imagine they had a horrible situation outside of the sitting today. Great job to Dash staff for staying so positive around grumpy people.

    Tearoom response:

    Thanks for the great review, Jean! Yes, we occasionally get very grumpy guests who can't be pleased no matter what we do. Those are the times that serving people isn't a lot of fun but we figure that as long as we try our best to meet their needs, we're giving them the best opportunity to leave our facility with a smile on their face. However, it is rare to get grumpy guests. Most of our guests are wonderful.