Jenny
User's reviews
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Tea Station Newark
My family and I just went to Tea Station Newark, CA to have lunch yesterday. After that, the only thing we feel is that we'll never go there again. The food and teas were ok. But the service from the waitress (the poker-face one) was so bad that we vow that we'll never go back and will definitely tell our friends not to go there. I asked the waitress to explain the item prices on the check politely and she raised her voice and gave me very rude explanation. And then just before we left, my 3-year-old daughter wanted a straw, the waitress hid the bucket of straws immediately behind the counter in front of our eyes. My family and I always enjoy Ten Ren products. But this time, I cannot believe that this is the treatment I got. The ice tea (pearl tea in our case) is definitely on the sweet side.
Tearoom response:
We are really sorry for the awful experiences you went thru with your whole family. Our Quality Control Department will look into the issue and improve our services. Your opinions is very valuable to us, we thank you to give us a chance to hear from you and hope to have a chance to improve ourselves for you. Once again, thank you for visiting our store and giving out your valuable opinions.