Our group came on a bad day? It seemed that they had overbooked. They had a big birthday party along with our group so space was very tight! Also the service was very slow and confusing. We were served just one type of tea I didn't see other options it seemed it was a set menu. The tea cup my daughter chose for me had a crack and tea stains in the cup. Because they ran out of small dishes we had to eat our sandwiches from tea saucers. There was hardly any information given by the servers. So I feel the 'tea time' experience was lost on our girls.