Interesting to see the range in the 'service' view in particular. If you're undecided, it may help you to watch the 'Soup Nazi' episode of 'Seinfeld.' The hostess isn't stereotypically nicey-nice all the time, no, but she absolutely knows her tea and wants to make sure everything is up to her standard (meaning: good enough to serve to YOU, honored guest). She does warm up to people, too. Many, many varieties of black and green tea - the most choices I've found locally. The atmosphere is lovely, and the food is fresher and more traditional than I have found elsewhere. We always have a wonderful time there and go back on a regular basis.