Our group of ladies attended a tea this past weekend, and first I will comment on the things we liked: The décor was very charming, and the food was delicious. But there were a few issues that should be noted. First, the setup of the room/tables is not accommodating to a group larger than two, so we felt the seating to carry on a conversation among our entire group was awkward. Second we weren’t served any tea until after we had already finished our first course, and instead of going around the room with a teapot for refills, the server would take each cup and saucer out of the room one at a time to refill it. This process was so time consuming that we hated to ask for more tea. Also we asked three times for water and when the water was finally served it was so terribly rancid both in taste and smell that we were afraid to drink it. The service wasn’t terrible, but we did feel a little let down, due to some details that seemed overlooked. Overall we had a pleasant afternoon, but I wouldn’t return with group larger than two next time.
This is the first I heard of the water having any strange taste or that it smelled. I would have appreciated being told about any issues concerning the water so it could have been taken care. As for our tea being served and refilled a cup at a time instead of going around with a tea pot, we are able to keep the tea hotter when we refill from the Large Kettle. We do try to make sure our customer are satisfied, that's why we ask our customer's. We did try to serve everyone in a timely manner, even though there were 15 people that day( 3 different groups)by a staff of 3 people. And for our set up of having tables where only 2 people can sit, we designed it that way, so the room would not have a restaurant feel, more so a home feel.