I've been going to Josephine's for several years now and have decided their success has become their downfall. The gift shops are still tops, but the tea room is always crowded, too noisy, and the poor waitresses are too few, and as a result too frazzeled, have too many tables to keep up with and because their service is spotty at best, the tips are probably down. I suspect the kitchen is overwhelmed. The food quality has slipped and the lunches are slow to come to table. Face the fact, you are a large eating establishment and it's time to manage it accordingly.