I found this place while visiting New York. My hotel happened to be only a couple of blocks away. I stopped in there and bought a cup of tea (can't remember what kind right now), which was pretty good. They put the loose tea in a teabag on the side of a to-go cup. I also bought a package of the Golden Yunnan tea, which I took home and I LOVE. The only really bad aspect of it was that I got a blueberry muffin and it was hands-down the worst muffin I've ever tasted. I love blueberry muffins, but this one tasted almost medicinal and fake. I wanted to like it, but I couldn't even finish half of it. So, come for the tea (and the tea gum, which is pretty good) but stay away from the baked goods (or at least the blueberry muffins).
Infusion is what made me start liking tea in the first place. It is amazing. If it was closer to where I live, I'd go there all the time. There are a few teas that are my staples, but every time I go there, I want to try and smell new varieties. The food is really good there too. It's always fresh and tasty. The staff is awesome. What more can I say?
I went to this place shortly after it opened, excited that there was a new tea shop in town because I loved going to Infusion. However, it wasn't really a tea 'shop', since you couldn't buy loose teas, which was a huge perk for me, since I don't pass by many tea shops in my daily routes. I'd rather have my own tea to brew everyday at home than have to stop somewhere. The tea itself was okay, I didn't really notice anything special about it. I had some pita and hummus and that wasn't too spectacular either, but it wasn't bad. I like the decor of the place, but that's about it. I wouldn't be opposed to coming here again, but I wouldn't be against it either. If I wanted to go get some tea, I'd always choose Infusion.