I am being a bigger person in giving you four stars, so that I don't ruin your rating, but I am absolutely appalled at the way that you treated me on the phone today. You had no intention of hearing any other voice but your own on the phone and had your mind set from the moment you called and yelled at me. The day that I was suppose to visit your tea room was a special day for me. I am a stay at home mom with three children under the age of five and NEVER get out, it was suppose to be my day. I was planning this for a very long time as one of my first ever mom's day out days, needless to say you ruined that for me. But what was worse than that was the harassment that you gave me on the phone, it was completely unprofessional, you need to remind yourself who the customer is. I am very saddened by this whole ordeal, mainly because the first time I went to your establishment I loved it, but you were a very different person back then, than the person you were on the phone. I appoligize for any wrong doing that YOU feel that I have done to you. I will be praying for you.
I am so very confused. I called you today to say that we WOULD NOT CHARGE YOU for your NO SHOW ON YOUR RESERVATION. And, that you would be most welcome as a walk-in, but we would not be able to make future reservations for you.
You said you had been planning this outing for a very long time. We did nothing to hinder your outing. We KEPT OUR AGREEMENT WITH YOU and turned people away all week long holding your table for you. When your plans changed on Thursday and we could not meet your demands on Saturday morning - YOU STOOD US UP.
Most business would have just charged the credit card you guaranteed your reservation with. Especially when you were informed at the time of the reservation that Saturdays require one week notice for changes/cancellations.
We are a small tea room with only 7 tables. We lost revenue because your plans changed - WE DID NOT CHARGE YOU FOR OUR LOSS - and you are angry with us ? ? ? ? ?
I hope you get a break from your challenges at home soon and you get some well deserved rest.
Still very confused, Donna
I recently went to the tea gardens with my mom a couple of weeks ago and the service and food were awful. We had to go up to the cashier and ask for a tea menu, the scones were dry, the sandwiches were cold and stale like they were premade hours ago. The table settings were sterile and it was way too cafe to even be considered a 'tea' room. The server was most unfriendly, we will definately not be returning.