Disclaimer: I am not a tea expert and I was dragged into this shop by a friend during the crazy Christmas holiday season. The store was packed and bustling with their shelves stocked with seasonal and non-seasional goods. The 'tea bar' had regulars hanging around it talking tea and sharing cookies someone brought in. Chairs were offered to anyone who approached and the staff immediatly asked which samples we wanted to try. We settled in the sofa and chairs for a couple pots of tea and relaxation. From the time we walked in were made to feel right at home. The store was packed with people, but, the staff (owners?) had all the time in the world for us and our silly questions. I look forward to visiting of my own free will in the near future.