The food when it finally arrived was delicious. The tea was tasty, however two small pots of tea did not hold the 5 of us for the 70 minutes we waited for our food. I am extremely disappointed in the service. I'd heard great things and even saw great service around our table on a busy afternoon. Our server was pretty much absent and non-apologetic even when we pointed out the service was slow. When I asked to speak to the manager she emerged from the kitchen area sans smile and seemingly insipid in character. I stated my displeasure in the service with the intent that she would take note and reassure me her servers will refill water glasses when emptied, offer tea when food is delayed. She instead berated me on what did I want from her at this point? The restaurant was busy and I was the only table to complain she reported to me. I fault the manager ultimately for putting me, the customer on the defensive when I approached her pleasantly wanting just to give feedback on our first visit to her establishment. Her answer was to echo back to me what she thought I was trying to say ' in other words you felt ignored?'. She then suggested I should have complained earlier so that she could 'comp' a pot of tea. In the most unprofessional manner she closed the conversation with not one indication that she appreciated our business or was sorry we felt ignored but reached out to the waitress in a near embrace. Clearly there are deeper issues with the woman. I will pray she is moved to be kind and pleasant with all of her customers. I paid $60.99 for 3 sandwiches, 2 small pots of tea and 2 cups of soup. And tipped the waitress $7.00. And left incredibly embarrassed for taking family to a restuarant managed by a very unkind person. The waitress had a tough day and I would have her serve me again in a better managed establishment.
I am sorry we did not meet your expectations today. We were so busy trying to keep up with the large volume of guests at Teaberry's during the holidays. We are absolutely thrilled to hear you had a delicious lunch.
Teaberry's precious customers mean the world to us and we try our best to provide excellent service. When we are extremely busy most people are understanding and realize they are not being deliberately ignored.
You are right to note that I did console my visibly upset young waitress who was reacting to your criticism. The delay was explained to you as rolls and butter were brought out to your table after your soup course. I must also note that your water glasses and teapots were at least still half full at the end of your meal also which shows they were never empty to begin with. I offered you complimentary desserts however you declined.
We hope you will visit again.
Susan Wyatt Peterson