I have been to this tearoom many times before and I didn't think I'd ever be disappointed. But today was that day. I held a bridal shower in the garden area and they had only 1 server for ~20 guests. She did what she could but it didn't meet the 18% gratuity that was added to the bill. It's a nice place for a shower/event but make sure they have enough servers to accomodate your guests.