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User's reviews

  • Iris & Ivory Tea House, Cafe and Gift Shop


    I visited Iris & Ivory Tea Room this afternoon with six other ladies for my sister's birthday lunch. We had a wonderful time, it is a great atmosphere, the service was excellent, and the food was outstanding. You can really tell that they truly care about the customers experience here with how they treat you and what they put in front of you. You definitely do not leave hungry! Although, a perfect lunch and time with friends, a very troubling thing happened while we were gathering our things and leaving. A woman who was there with an elder woman and man was complaining to the waitress about the quality of the food and how she would never come back, and when I asked the waitress what had happened. She had told me the lady was not pleased with the bread she was given, having just finished my lunch I just couldn't understand what was wrong. As the ladies and I were looking around at the wonderful gifts and teas they have to purchase I overheard this woman request to speak to the manager, the manager came out and spoke with the lady giving all condolences about her bad experience. The lady then proceeded to try and use two coupons and get more money taken off of her bill, and I noticed she did not leave a tip for the waitress who was patient enough to wait on her with all of her aggressive remarks towards the food. It seemed to me she was just that type of person who will go anywhere and make a fuss about something just to get a free meal, it is unfortunate that there are people like that these days, but the Tea Room is not the place for them. I had a wonderful time and will definitely be returning with more friends for lunch!