this place gets it right every time i go - the staff are very knowledgeable and eager to educate visitors about tea. they have often recommended something to me when i am unsure of what i want and i am always pleasantly surprised. the food is great too - which is why i always bring out-of-town guests here. the best part, to me. is that you can smell all of the teas on their 'tea wall', which allows you to get a better idea of what you would like. i can't recommend this place highly enough! i'm in NYC for the summer and there is no place like kaleisia here - i miss it!