I know for a fact that this tea room is lacking in every department. If one finds this to be an authentic tea room then they are just your average everyday customer, but for someone looking for class, elegance, and a true tea room experience...this is not the place. The food is not prepared daily although the staff has to say it is, even though it may have been left over from the week before. The place is overly cluttered and in complete mishap, where a person is likely to slip and fall or crash into the goods being sold. The manager has a tendency to be quite rude to not only the staff but also to patrons....I experienced the display when there. I would recommed to anyone looking for a nice afternoon tea to go elsewhere and save this place for the tea room truckers!!!