I will admit that my initial (but not lasting!) impression of Fava was 'stuffy.' I entered the store with my two small children and thought they seemed a little cool and that perhaps they weren't keen on having kids in their store. However, this impression was instantly changed when I asked for help. I was astounded at how spot-on the staff was at finding a tea to suit my tastes. It was clear to me that they all enjoy their jobs very much and that they know a great deal about their product. I also appreciated that the staff had opinions (in both directions) about which teas THEY preferred, yet they had specific reasons to back up these opinions that I found very helpful. Not only was the staff very helpful, but Fava's teas are magnificent! If you are not sure where to start, I would recommend either asking for help or choosing a tea labeled 'Top Seller.' I have not yet been disappointed by any of my tea selections. The only problem? I live 45 minutes away!