I am appolled at the experience I had this past weekend at the Empress Tea Room. This was not my first visit, but I have come to find out that since my baby shower in Oct 07, this Tea Room is under new owndership. I was invited to a bridal shower this weekend and know that only 48 hours prior to the shower the tea room contacted the bride directly to notify that they had double booked and needed to move her time. Of course invitation already out and the time communicated, most of the guest were there prior to the original time. After being told they would be able to seat us only 15 minutes late fromt the original time, we stood in a cramped front room for over an hour. Several requests were made for water as the room was becoming very hot an uncomfortable, but no service was ever present. The owners took no curtosy to the bride or her guest. Customer Service was definately not a concern for this tea room. Come to find out the party that overlapped ours which started at 1:30, had not even been served until 3:30. I feel bad for both parties and honestly would not recommend, nor will I return. I am saddened by this, as it was a favorite place visited with family and friends over the years.